"Dear Griz Nation,
From the bottom of our hearts, thank you for your incredible support and enthusiasm for our recent online auction. Your dedication means the world to us, and that’s why we want to be fully transparent about what happened.
Unfortunately, the auction didn’t go as planned. The auction provider experienced unexpected technical issues that disrupted the process, and we sincerely apologize for any confusion, frustration, or disappointment this may have caused. You deserve better, and we’re committed to making it right.
The good news: we're not giving up. We're regrouping, learning from what went wrong, and preparing to relaunch the auction very soon with a more reliable platform and improved systems to ensure a smoother, more successful experience for everyone involved.
At the start, the auction ran successfully for a very short time. For the few orders that were processed and completed during that window, we will honor those purchases. If you're one of those participants, you’ll hear from us within the next 24 hours.
However, if you received a confirmation after the system crashed, we regret that we cannot fulfill that transaction. In fairness to all participants, and due to the extent of the technical failure, we must start fresh. Please know that as soon as we recognized the issues, we reached out to the auction provider to try to pause or fix the event. Unfortunately, the server failure prevented them from taking action in time.
So, what’s next? We’re working diligently to reschedule the auction for sometime next week, using a more dependable system and making sure everything is in place to give you the experience you deserve.
Your patience, understanding, and continued support mean everything to us. We’ll share new auction details as soon as they’re finalized.
Thank you again for standing with us, we truly appreciate you. Who else but Griz Nation can break the internet.
With gratitude,
Grizzly Scholarship Association"